Make sure your SAP solutions simply and seamlessly meet your business needs – with help from SAP Service and Support. SAP 30,000+ certified professionals have unparalleled product knowledge, technology expertise, and experience across 25 distinct industries. And they’ve recently redefined the way they engage with customers, making it easier-than-ever to drive transformation and reimagine business.

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Accelerate your implementations, optimize your IT operations, and speed your business process innovation – with SAP Enterprise Support. This powerhouse collection of support tools and services is built on a global pool of unique expertise gained from over 40 years of working with you – our customers.
SAP will offer support for all malfunctions related to the SAP® Business ByDesign™ Solution (each an " Incident"). Incidents have to be reported by Customer via the help functionality made available by SAP as part of the SAP® Business ByDesign™ Solution (or any other support channel introduced by SAP.
Take advantage of the highest level of support and enter into a long-term engagement with SAP. This customized, collaborative premium support partnership complements the SAP Enterprise Support offering and is ideal for environments whose activities span multiple years and projects.