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SAP Customer Experience(CX)

Establish relible customer relationships and win lifetime customers

Establish relible customer relationships and win lifetime customers

Move fast, connect moments, and build trust at every stage of customer engagement with SAP Customer Experience(CX), our suite of five industry-leading cloud solution portfolios.

  • SAP Customer Data Cloud

    Turn anonymous visitors
    into loyal customers.

    > Create seamless customer experiences and onboarding

    > Provide the data privacy and trust customers demand

    > Eliminate data silos for better contextual marketing

    > Offer customers transparency and control, while addressing GDPR compliance

  • SAP Marketing Cloud

    Treat marketing as a
    trusted source of business.

    > Personalize customer experiences across your business

    > Build customer trust to develop ongoing relationships

    > Optimize marketing to drive revenue

    > Drive demand and growth for B2B marketers

  • SAP Commerce Cloud

    Provide a superior and personalized omnichannel commerce experience.

    > Benefit from using a single commerce solution

    > Support all go-to-market models

    > Leverage industry-specific capabilities

    > Realize a fast ROI with prebuilt integrations

    > Exceed expectations with built-in flexibility

  • SAP Sales Cloud

    Improve sales with better
    selling experiences.

    > Save time and guesswork to accelerate sales

    > Guide sales reps through quotes and contracts fast

    > Model and manage sales territories and incentives

    > Embrace the future of selling

  • SAP Service Cloud

    Make service the heart of
    your customer experience.

    > Create a unified service experience

    > Develop an elite team of skilled experts

    > Deliver the next generation of self-service

    > Capture and understand customer feedback

Four Reasons Why AcloudEAR Focuses on Cloud Solutions

Faster and efficient delivery of needed value for customers: accelerating the global expansion of enterprises; rapid completion of intensive management; enterprise innovation. And the relative cost is controllable.

  • Intelligent and agile

    Intelligent ERP has built-in processes for machine learning, predictive analytics, and optimization, and is automatically updated to deliver innovations for you.

  • Fast and cost controllable

    Take advantage of the world-class SAP cloud architecture to run lean and agile business processes. You can quickly get ready and run solutions anywhere in the world for a little fee.

  • Safe and reliable

    From security to compliance, ERP Cloud Solutions provide you with comprehensive protection. You can host your data on world-class servers with a global team dedicated to security.

  • Benefit from innovation

    SAP releases an automatically updated version every quarter, ensuring that you can always utilize innovations in areas such as machine learning and predictive analytics.

Key Capabilities

  • Market

    Provide a large number of tools and functions, designed to support all aspects and levels of marketing. This business package provides marketing and competitor information to sales and marketing personnel. In addition, you can manage and track customers and related interactions.

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  • Management of
    Promotion Activities

    To enable you to control the marketing process. This business package supports customer segmentation, enables users to create target customer groups for promotional activities, and collects promotional response.

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  • Customer and
    Activity Management

    It enables you to widely access and manage customer, contact and partner data and all related activities. It provides you with an overview of the most important customer data so that you can quickly access and easily maintain the data of customers, contacts, partners and activities.

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  • Product and service mix for sale

    It enables you to choose the types of products you want to sell, such as products sold from stock, products manufactured according to specifications, services and projects.

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  • Sales plan

    It enables sales managers to monitor sales targets, forecasts and revenue, making it easy to create new plans.

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  • Customer service

    It enables you to establish the processes and tools needed to manage product problems, information requirements, product processing problems and pricing inquiries. In addition, the knowledge base supports the help desk agent.

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View all capabilities >>

How AcloudEAR Digital Business Services accelerates your business transformation

We offer a wide range of services from consulting, software implementation, software development and operation and maintenance support.

  • Cloud Factory
  • Two-tier IT Strategy
  • Add-ons Solutions
  • Full life cycle companionship
  • Local & Gloable Delivery
Cloud factory service model

To meet the needs of growth companies' fast delivery. Based on years of experience in enterprise digital management, AcloudEAR summarizes business models and comprehensive business management to form industry-based Best Practices.

Cloud Factory Implementation is a pre-packaged standard functional implementation model designed to simplify projects and minimize risk. This service model is mainly used in the business of small and medium-sized enterprises.

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Two-tier IT strategy model

Two-tier strategy means that you can retain the original core ERP system in the headquarters operation. At the same time, the affordable but powerful cloud ERP*SAP Business ByDesign solution is deployed in the molecular company or the new BU, which realize the value quickly. Run end-to-end business based on SAP best practices.

This model is suitable for companies that are rapidly expanding, constantly acquiring new companies and deploying business organizations in new global markets.

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Add-ons Solutions

AcloudEAR provides an enhanced solution around SAP Cloud ERP for a fully intelligent, smart enterprise.

Including: Host-to-Host, OMS, WMS, gold-tax integrationLogistics distribution management, MES , FTT lean production, equipment management, OA integration, PLM integration

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Full life cycle companionship

The high degree of extensibility of cloud products determines it will accompany its customers to grow at a high speed for many years.

In order to ensure the customer's experience and ensure that the software is in perfect harmony with the ever-changing business needs and actual processes, we provide paid full-service care for existing cloud customers, including: process changes, activation of new modules, report depth optimization, fault acceleration, personnel capacity improvement, and various consulting services related to other SAP software.

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Local & Gloable Delivery

Global delivery International DNA Bilingual delivery is our advantage. As a member of Unite Vars, the SAP Global Partner Excellence Alliance, AcloudEAR is able to provide project implementation services and follow-up customer services for new companies that foreign companies invest in China.

At the same time, in line with the rapid expansion of Chinese companies, we can provide one-stop global IT deployment planning consulting and implementation services for Chinese companies that acquire companies worldwide.

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