Acloudear AI intelligent service system has been officially launched, accelerating the transformation of customers towards cost reduction and efficiency improvement.

When the SAP system reports an error, it has to wait for the original manufacturer to handle it, and half a day has passed;

System upgrades, operating costs are often millions, and the finance department says it can’t afford it;

Dynamic adjustment needs continue to emerge, and IT is fighting fires every day, but users complain that the response speed can’t keep up with the pace of business…

This is a true reflection of the digitalization of most enterprises. In the open ecosystem of enterprise management software, enterprises face three ‘fatal injuries’: difficult selection, painful implementation, and expensive operation.

What’s even more cruel is that hundreds of millions of enterprise users around the world spend more than $100 billion on software operations every year, but it is always difficult to achieve both service quality and cost efficiency – the high cost and low efficiency of traditional management software implementation and operation have always been the ‘breakpoint’ between enterprises and intelligence.

Customers often ask us: Why is the SAP system so complicated? Can the process be simpler? Can the problem handling speed be faster? Is there any latest feedback? And so on.

We have heard your voice. In fact, Acloudear established a customer success department a long time ago to escort customers’ digital transformation. But after all, the efficiency of a single manual operation is still not as good as AI, and it is impossible to satisfy all customers in every aspect.

Now, in order to solve the problem of high cost and difficulty in implementing enterprise management software, we bring you AIOS (AI Operation Service), an AI intelligent service system independently developed by Acloudear! Through the dual-engine driving mode of ‘AI intelligent consultant + manual expert consultant’, we provide enterprise customers with super cost-effective AI service solutions.

AIOS is not a single tool, but an intelligent ecosystem that integrates AI knowledge storage platform and work order service platform. It is positioned to utilize knowledge graph and artificial intelligence technology, with AI Agent and RAG as the basic technical architecture, and use AI intelligent service consultants to interactively answer questions to provide advanced search, prompts, analysis and answer functions. To help enterprises and individuals efficiently find and use unstructured data and information inside and outside the company.

What can AIOS do?

Four core functions, directly address service pain points

1.Intelligent Question Answering Center

It integrates ChatGPT and Deepseek mainstream generative AI models, and accurately calls more than 1.5 million professional documents and expert knowledge bases in the SAP system, allowing you to independently solve system problems encountered like chatting. Whether it is the matching of complex business processes or the adaptation of dynamically adjusted rules, AIOS can provide a response in seconds at the ‘intermediate consultant level’.

2.Work Order Service Center

When AI cannot answer complex questions, you can switch to the work order center with one click, where human consultants provide value-added services. Through the intelligent work order system, a dual-track service closed loop of ‘AI + human’ is realized. The platform supports multi-terminal and multi-modal interactions (such as WeChat-style dialogues and digital human assistance), and has a built-in data center to track question and answer statistics, API call records, work order process visualization, and real-time progress synchronization to ensure transparent and traceable services.

3.Data center

Provides a full-dimensional data dashboard, question and answer statistics, conversation records, and API calls at a glance, with detailed records. Provides data backtracking analysis and query at any time to provide a basis for decision optimization.

4.Capability Configuration Center

Big model configuration and search model configuration are performed here, providing convenient and easy combination and adaptation of various big models; enterprises can upload exclusive documents and train big models in vertical fields.

√ Intelligent diagnosis speeds up by 50%: AI predicts the type of work order, automatically associates the knowledge base and shortens the problem response cycle

√ 7×24 hours instant response: Intelligent Q&A robots handle standardized requirements current time

√ Service cost optimization by 30%: AI assists in generating solutions, replaces expensive labor, and reduces corporate service expenses

√ Customized service dashboard: Visually track service progress and support multi-dimensional data analysis

‘Compared to traditional manual services where people have to wait in line for most of the day, the labor costs are high, and single-point capabilities are unable to cover complex problems, AIOS has achieved a disruptive breakthrough. It can serve multiple people online at the same time and solve complex problems in a few minutes, while the service cost is only a few yuan – saving money, time, and worry, this is what digital services in the AI era should look like!’

Start your new AI service experience right away

Limited time experience benefits 💥

We are offering all applying customers a 15-day free AI intelligent Q&A exclusive experience (worth 4,000 yuan).

Your dedicated account manager will customize a system demonstration plan for you within 24 hours – no need to wait, unlock 7× 24-hour AI consultant + human expert dual-channel support immediately!

AIOS is an important measure for us to implement the concept of ‘intelligent service to simplicity, honesty to far-reaching’. In the future, we will continue to present you with performance improvement data through quarterly service reports, and look forward to exploring new possibilities of intelligent services with you!

Acloudear is a SAP Platinum Partner, GROW with SAP Certified Partner, and a member of the United VARs Global Top SAP Partner Alliance, specializing in SAP public cloud ERP solutions. Adhere to SAP cloud as the core, take “global wisdom, global delivery, global collaboration, empowering China” as our responsibility, and deeply explore the value of SAP cloud solutions. With years of profound knowledge accumulation and service capabilities, we have a large number of successful cases of SAP cloud products in industries such as automotive parts, medical equipment, high-tech, e-commerce, equipment manufacturing, discrete manufacturing, and engineering services. High quality implementation capability and online success rate make it stand out in fierce market competition, gradually forming a good ecosystem of high customer renewal rate and continuous recommendation of new customers.

This article "Acloudear AI intelligent service system has been officially launched, accelerating the transformation of customers towards cost reduction and efficiency improvement." by AcloudEAR. We focus on business applications such as cloud ERP.

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