Acloudear Wins “SAP Customer Success Award” for Third Consecutive Year

Recently, the 2025 SAP Partner Summit, themed “Gathering the Ecosystem to Shape the Future with AI,” concluded successfully in Hangzhou.

Standing out among numerous ecosystem partners for its exceptional performance in cloud business and customer experience, Acloudear was once again honored with the “Customer Success Partner Leadership Award.”

This is not Acloudear’s first time on the podium; in fact, this marks our third consecutive year receiving this prestigious honor.

The “Customer Success Partner Leadership Award” represents the highest level of recognition for a partner’s capabilities in cloud growth, innovation implementation, and full-lifecycle customer service.

Winning this award for three consecutive years is not just a validation of our achievements by SAP; it signifies that within the Greater China region—and indeed the global SAP ecosystem—Acloudear has built an unshakeable barrier, or “moat,” around Customer Success.

1.Why We Stay on Top: The Logic of “Delighting” the Client

In an era of fierce competition and technical homogenization, why do customers continue to choose a specific SaaS provider?

Tracy Zhou, the CEO of Acloudear, gets straight to the core logic: “The underlying principle of customer success is to ‘delight’ the customer.”

She emphasizes that this “delight” isn’t about traditional politeness or simply providing emotional value; it must be built on the delivery of hard business value. “When we talk about pleasing the customer, we mean helping them continuously extract business value from SAP cloud solutions,” Zhou explains. “Through alignment with SAP and our partners, we provide customers with an ultimate, end-to-end experience.“

Ten years ago, based on a profound understanding that “the essence of Cloud is Service,” Acloudear established its strategic positioning as an “International Service Provider in the Cloud Era.” We firmly chose SAP as our partner to deliver value to clients in China and globally.

2.An 85%+ Renewal Rate is the Best Trophy!

Strategic correctness is ultimately proven by results. A look at Acloudear’s report card over the last decade reveals figures more persuasive than any trophy:

1.Broad Client Base: We currently serve over 200 clients, ranging from aviation giants like H**CO and manufacturing leaders like S*KA, Eco**an and D*NE, to hospitality leaders like Hua and innovation pioneers like J**ter, B**dee. We have achieved high-quality delivery in every international project.

2.Exceptional Loyalty: Most notably, Acloudear has maintained a cloud renewal rate of over 85% for years. In the SaaS industry, this figure represents more than just high satisfaction—it represents the trust clients place in us for their future.

This trust is no accident; it stems from an internal culture where service is everyone’s business.

“Cloud is service by nature, making customer success our motto,” says Tracy Zhou. “At Acloudear, every role—whether it’s the sales team on the front lines, the innovation and consulting departments providing wisdom, or the support and operations teams guarding the rear—shares a single goal: delivering the best possible experience at every touchpoint.”

It is this full-link synergy that ensures customers not only “get on the cloud” but “use the cloud well,” achieving rapid business growth and mutual success.

3.Based in China, Linking the World

As an SAP Platinum Partner and a shareholder member of United VARs, Acloudear possesses a unique global perspective and strong ecosystem support.

This allows us to not only deepen our roots locally but also act as a bridge—helping Chinese enterprises expand globally (“Go Global”) and assisting multinational corporations in landing successfully in China.

Standing at this new starting point, Acloudear remains committed to our original aspiration of “Customer Success.” Together with SAP, and leveraging its powerful AI foundation and ecosystem capabilities, we are ready to build a sustainable, intelligent future for more enterprises.

About Acloudear

As an SAP Platinum Partner, 2020 Pinnacle Award Winner, and United VARs member, Acloudear specializes in SAP Cloud ERP solutions. Powered by the twin engines of “AI + Globalization,” we deliver one-stop cloud solutions—from process reconstruction to AI innovation—for over 300 customers across industries like Automotive, High-Tech, and Life Sciences. Acloudear is a pioneer in China’s cloud-native services. By combining SAP Best Practices with our unique “1+X” innovation matrix, we reshape corporate digital DNA and empower enterprises to unlock the full potential of the cloud. Our commitment to excellence has earned us multiple recognitions as the SAP Best Cloud Partner.

This article "Acloudear Wins “SAP Customer Success Award” for Third Consecutive Year" by AcloudEAR. We focus on business applications such as cloud ERP.

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