“A glimpse into the business waltz of Vorwerk, a century-old family company “
VORWERK , originating from Germany in 1883, is a multinational enterprise with a global presence in more than 70 countries and regions; it is also a household name in Europe and a leader in the household appliances market.
Along with the expanding market, the focus of consumers shifted from cost effectiveness to differentiation and humanization. Awaring the change early on, Vorwerk began laying out the changes in its business model for Chinese market five years ago.
As a visionary family-owned company, Vorwerk China has tried to transform from a single traditional sales model to an omnichannel model in order to expand its market in high-end household appliances of China.
Based on its professional sales team, Vorwerk China is actively integrating into the new retail business wave of “online and offline” synchronization, combining offline experience with online purchase and participating in many online e-commerce platforms to accelerate the embrace of digitalization.
Transformation is needed!
Due to these business changes, Vorwerk China has changed from its single offline model to an omnichannel retail model. In the new way, how to achieve comprehensive insights around consumer to take the sales business to a higher level? Digitalization has become a recipe for transformation for Vorwerk now!
Vorwerk understands that the success or failure of digital transformation directly determines whether the business model can be successfully transformed and whether the company can go farther in the future.
Vorwerk needs an ERP which can help achieve automation of business processes, comprehensive data connection from front-end sales to back-end ERP, and all-round high-performance management, etc.
Let’s take a look at how Vorwerk chose an ERP for digital transformation
4 criteria are needed:
• One standardized system that can be replicated to other branches
• Great flexibility
• Proven cloud-based solutions
• Effort save and costs reduced
• Close contact with SAP headquarters；
• Inspection and evaluation by headquarters and China team
• Assessment by third-party expert team
In fact, SAP Business ByDesign (SAP ByD) is the best choice after a comprehensive, multi-round and rigorous inspection and evaluation by Vorwerk! In the subsequent selection of the SAP ByD implementer, Vorwerk remained rigorous.
Finally, with many advantages such as bilingual service, global delivery capability, rich successful experience in the industry, and full value-added consulting services, SAP Platinum Partner Acloudear became the designated service provider.
How did Acloudear help?
Acloudear, as a SAP Platinum Partner, not only provides consulting and advice on the implementation of standard modules, but also on the optimization of individual business processes for Vorwerk China.
01/ Connect front-end omnichannel business with back-end ERP
Vorwerk has omnichannel retailing from sales team to offline experience center, to online e-commerce platform, official website and APP. For this fact, Acloudear helped Vorwerk realize the integration from front-end omnichannel business to back-end ERP, opening up a scenario of end-to-end fully automated business integration through the powerful integration of SAP ByD.
02/ Connecting third-party logistics, banking system, and golden tax docking
As B2C company, Vorwerk China needs to realize seamless integration of ERP with internal and external sales platforms, logistics, after-sales service, banking and financial tax systems.
Acloudear helps connect SAP ByD with multiple third-party platforms to automate various business scenarios, including sales confirmation, accounts receivable and payable, bank transactions, after-sales service, tax invoices, etc. Significantly improve the efficiency of business operations.
•Complete integratedion of end-to-end automated scenarios, from automatically confirmation of order placement, verifying price, confirmation of stock, informing delivery from third parties, all the way to financial processing, confirmation of shipment and invoice issue, etc. The whole process is now fully automated and business process efficiency is greatly improved.
•Achieved fast and accurate cross-moduel and cross-function business processing including sales, operation, logistic and finance departments, and improved the efficiency of data exchange through SAP®Business ByDesign®.
•Improved internal risk control and financial management including procurement, reimbursement, forms generation, montly and yearly settlement through SAP®Business ByDesign®standardized process. Connecting with third party platforms could also support automated processing including confirmation of sales, accounts receivable and payable, trasactions with banks, etc. and minimize manual operation.
•The standardized operation of SAP®Business ByDesign® is very helpful for key users from internal and making sure the utilization rate will not drop because of unfriendly operation after personnel exchange, and improved overall operation effiency.
Shorten the time from order placement to shipment which took 3-4 days to 1 day, greatly improved customer satisfaction.
Break through the front-end (including 3rd parties) and back-end of business processing, supports automated business processing scenarios of 3 brand groups and can reach to customers directly.
“SAP® Business ByDesign® is the key hub for the business, which ensures accuracy, unification and high availability of data and it break through each process of our operation and is the key application for the business. We hope SAP and Acloudear could further explore Chinese market and better equip us to face busienss challenges.” –Liu Shaoyong, CIO, Vorwerk Household Appliances Manufacturing (Shanghai) Co., Ltd
In the future, based on the best practices, Vorwerk will further open the digital transformation model in more countries and regions around the world to help realize the digital transformation of global business.
This article "How Can Digital Genes Empower Vorwerk China Succeed In The New Time" by AcloudEAR. We focus on business applications such as cloud ERP.
Scanning QR code for more information