Customer Story: Sungrow Power‘s Journey Overseas with SAP

Sungrow Power Supply Co.,Ltd(hereinafter referred to as “Sungrow Power”) is a high-tech enterprise focusing on new energy equipment and system solutions for solar, wind, energy storage, electric vehicles, etc，which is the largest PV inverter manufacturer and the leading wind energy converter in China.

In 2003，they broke the overseas monopoly of PV inverter
In 2012，Got Forbes “China’s Most Promising Listed Companies”
In 2019，global installed capacity exceeds 100 million kilowatts

From Europe to America, from Asia Pacific to the Middle East and Africa，PV inverters are exported to more than 60 countries around the world, providing first-class PV power plant solutions worldwide. Now, Sungrow Power，this giant ship with annual sales of more than 10 billion is sailing out at full speed.

When the digitalization wave sweeps the world, how can China’s new energy enterprizes accelerate going abroad with full force, meet the new challenges of globalization?

With the rapid growth of global business, the scattered data, chaotic systems, inefficient operations, complex business processes, and diverse customer needs etc，all bring pressure and challenges to unified management.

In response to a series of marketing and customer management issues, they urgently needed a comprehensive and unified management platform to accelerate operational efficiency and drive global business.

Sungrow Power’s Choice

Through a large number of benchmarking successful overseas companies，they finally choose SAP Customer Experience，and prefer Acloudear，the SAP Platinum Partner， to build digital platform for their overseas marketing services.

WHY SAP & Acloudear?

SAP, known as the management master behind the Fortune 500, is in line with Sungrow Power’s globalization strategy and future development requirements.

Acloudear，as SAP Platinum Partner，SAP’s most important partner worldwide，has rich implementing experience and professional team，which can strongly empower Sungrow Power’s global development.

Acloudear’s Work
How to make Sungrow Power sail abroad without worries?

Acloudear brings them two cloud，Sale Cloud & Service Cloud from SAP Customer Experience.
• Help Sungrow Power achieve full data integration from headquarters to overseas
• Strict compliance with European GDPR regulations to reduce enterprise security risks
• Help employees realize integrated mobile business to respond to customer needs in a timely manner

But，the project is not an easy work. The old system is too outdated and the interface does not match at all. How to achieve full integration? Lagging data and high error rates always make inefficient work. How can they serve our customers efficiently?

Based on the high degree of flexibility of SAP Customer Experience, Acloudear made full analysis of local systems that originally required extensive development by connecting data sources for effective and secure data access. Fixd the full integration of the system with ERP, OA, etc. to realize the fine operation of interconnection under the group. Finally, the project successfully went live less than 6 months.

Now，the data is interchangeable，the information is integrated，the service is more efficient. It saves a lot of time and cost for Sungrow Power, highly recognized by the senior management.

SAP’s powerful customer experience and Acloudear’s professional work are strongly empowered to escort the Sungrow Power to sail out successfully！

This article "Customer Story: Sungrow Power‘s Journey Overseas with SAP" by AcloudEAR. We focus on business applications such as cloud ERP.

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